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In what way do you specialize in senior care?
Sure-Response puts a strong emphasis on delivering two-way radios to senior care communities because we know how important senior care is. Our goal is to assist senior care communities in providing top notch services to their residents while facilitating a healthy environment for the caregivers and staff that work so hard to keep the community together. We have a Communication Evaluation Report that uses real survey data to help communities calculate how many thousands they could save per year by investing in two-way radios, or walkie talkies. This is an essential piece of equipment for security as well as a catalyst for healthy communication among staff in a field where communication is everything. We at Sure-Response know that we have valuable information for any community that gives us a call (1(888)530-5668), and if you do invest in two-way radios, we’ll have your back for years to come. Manufacturers warranties as well as a flat-rate fix-it fee by Sure-Response ensures that your equipment is easy to use and simple to fix in a bind, because we know how valuable that time is to communities and both their administration and maintenance departments.
What do you offer that is unique?
We have a few programs that set our company apart from any other radio dealer when it comes to senior care. For one, when the manufacturer’s warranty expires on your two-way radios, Sure-Response offers a flat rate fix-it fee, so that you don’t have to worry about replacing an entire unit if something seems faulty a little longer down the road than you’d like.
We also have the Radio Integration System, or RIS. If your community uses a nurse calling system, the RIS eliminates the need for a pager by rerouting the alerts to your nurse or caregiver’s two-way radios. That way, not only do the two-way radios allow the nurses to talk to each other from across the facility at the push of a button, they can also get their alerts from the same unit.
Finally, Sure-Response offers to any community that calls in a free Communication Evaluation Report, which uses real survey data to help communities figure out just how much their community is actually investing every year in their staff’s communication.
What’s the Difference Between Sure-Response Radios and Cheaply Made Retail Radios?
Radios that Sure-Response deal are professional, business-grade radios, which differs from retail radios which break easily, have small or inefficient batteries, and spotty coverage. Additionally, our two-way radios have layers of insurance. Not only does Sure-Response make sure that your two-way radio experience is a good one from the start, even when your manufacturer’s warranty expires year’s later, we’ll still be by your side with our flat-rate fix it fee. You don’t just get two-way radios, you get a whole other community of people working together to help you have a successful two-way radio experience!
What if I don’t want to replace all of my radios right now, or I don’t have enough money in the budget this quarter?
Good news: you don’t have to replace all of your two-way radios at once! As part of our excellent service exclusively curated for senior care communities, we can not only identify the best radio for your unique community’s experience, but we can work with whatever budget you give us to slowly add new two-way radios to your community. If you send in one of your two-way radios, we can extract the data needed to connect new two-way radios to the channels you are already utilizing. We’ll send your radio back and just like that, whenever you want to add a few radios, or more, to your community, we can send them over and they will connect like they’ve always been a part of the family.
Is there a Difference Between Digital and Analog Radios?
There are key differences between a digital radio and an analog radio, but both are perfectly suitable for a community, the former mostly for those with large, solid concrete communities or ones with significant wilderness between independent houses, for example.
What sort of Advantages does a Community with Two-Way Radios have over those without?
A community with two-way radios feels undoubtedly more professional. When asked about whether a senior care community should have two-way radios, many people automatically assume that all communities implement the tool. After all, if retailers can have them, why not where my precious family member is being cared for? Clients will certainly notice staff that are properly equipped. Of course, there are also the core benefits of two-way radios that make them seem like such a no-brainer to families: Two-way radios don’t rely on wi-fi or cell towers to operate, meaning that you can be sure they work in any emergency situation. With precious lives on the line, it’s important to have security measures in place so that not only residents but staff feel not only safe but encouraged to communicate.
Do Cell Phones make Two-Way Radios Obsolete?
Absolutely not! Cell phones may be great for the individual or even families to invest in, but for a community to invest in cell phones is a budget sink-hole. Between the expensive cell phones themselves, the risk of breaking, monthly bills, limited minutes, and not to mention the spotty coverage. There’s a lot of liability in having a caretaker use their personal cell phone, and not all of them will be comfortable with it, or even have their own cell phone to use. Moreover, co-ordination between staff will include passing around phone numbers and personal messages, as well as phone-tag situations where information passed in one phonecall gets passed on to someone else in another one-on-one phone call, and the details eventually get skewed in the process. This is not conducive to a healthy channel of communication for a community, nor is it foolproof in the case of an emergency. Co-ordinating seniors and caregivers in an emergency situation is difficult enough without having that wi-fi free, push-to-talk channel of communication to assist.
How do I know if RIS is right for me?
Do you use a nurse calling system to alert nurses and caregivers when a senior needs assistance? If so, then you could benefit from using the RIS! That’s right, even if you didn’t purchase your two-way radios through Sure-Response, we still want to help your community in any way we can. If your radios are compatible, which many mainstream business-grade two-way radios are, then you could eliminate the need for a pager in addition to your radios. That means that those nurse call alerts go right to their two-way radios, and you don’t need to worry about them having to carry and care for both a two-way radio and a pager. RIS appears on a physical display, if available, or it can alert the nurses using text-to-speech. Once we’ve programmed it to work with your radios, you just plug it in to your nurse calling system via serial or USB port, configure a few settings to your liking, and it’s ready to go!